Shipping FAQs

WHEN WILL YOU SHIP MY ITEMS?

All orders are subject to a handling period before shipment, usually 2 - 3 business days.

Most orders leave the warehouse within 3-5 business days after receipt of payment.

You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either Australia or China. If from China, please expect 15 - 25 days to receive your order.

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

Please make sure to provide the correct shipping address. Ecto Gear cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Ecto Gear will not be held responsible for customs taxes.

WHEN WILL MY ITEMS ARRIVE?

Small items should be received within 10-14 business days, except international deliveries which vary by country. For other specialty and promotional items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?

Our primary warehouse is in Melbourne VIC, but most of our specialty items are located in other countries such as the Philippines and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

DO YOU SHIP OUTSIDE AUSTRALIA?

Yes! We ship worldwide.